{"id":226,"date":"2026-04-13T09:31:56","date_gmt":"2026-04-13T09:31:56","guid":{"rendered":"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/?page_id=226"},"modified":"2026-10-23T09:38:30","modified_gmt":"2026-10-23T09:38:30","slug":"handling-conflict-and-difficult-people","status":"publish","type":"page","link":"https:\/\/positivelifecourses.org\/website_1d8d881c\/handling-conflict-and-difficult-people\/","title":{"rendered":"Handling Conflict and Difficult People"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full is-resized\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"165\" height=\"118\" loading=\"lazy\" src=\"https:\/\/i0.wp.com\/positivelifecourses.org\/website_1d8d881c\/wp-content\/uploads\/2026\/03\/download-4.webp?resize=165%2C118&#038;ssl=1\" alt=\"\" class=\"wp-image-83\" style=\"aspect-ratio:1.3984690327070286;width:281px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>(Course reference: HCDP)&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Stay Calm. Resolve Conflict<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>*** Simple tools to handle tricky people and tough moments <\/strong><strong>\ud83d\udcac ***<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>\ud83d\udcac Dealing with tricky people<br>&#8230;. and tough conversations<br><br>\ud83d\udee0\ufe0f Simple tools for calm,<br>&#8230;. confident conflict handling<br><br>\ud83c\udf0d At home, at work<br>&#8230;. and beyond<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-1&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"font-size:17px\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-1-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-1\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Who the course is for<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-1\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-1-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Anyone who:<br><br>\ud83d\ude0a finds people difficult sometimes<br><br>\ud83e\udd1d wants better relationships<br><br>\ud83d\udcac wants to stay calm in tough talks<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p style=\"font-size:17px\" class=\"wp-block-paragraph\"><strong>How the course will help<\/strong><\/p>\n\n\n\n<p style=\"font-size:16px\" class=\"wp-block-paragraph\">\ud83d\udc40 Read body language\/hidden signals<br>\ud83e\uddef Calm conflict before it grows<br><br>\ud83e\udd1d Restore everyday relationships<br>\ud83d\ude20 Handle anger in a healthy way<br><br>\ud83e\udde0 Deal with 21 types of difficult people<br><br>\ud83d\udd04 Work with different personality styles<\/p>\n\n\n\n<p style=\"font-size:17px\" class=\"wp-block-paragraph\"><strong>What the course covers<\/strong><\/p>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-2&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"font-size:17px\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-2-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-2\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">\ud83e\uddefCalm conflict step-by-step<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-2\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-2-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u2022 Calming conflict: 10 simple steps<br>\u2022 Stopping things getting worse<br><br>\u2022 Staying in control in tense moments<br>\u2022 Knowing what the \u2018nevers\u2019 are<br><br>\u2022 Choosing the right timing<br>\u2022 Understanding &#8216;assertiveness&#8217; is key<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-3&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"font-size:17px\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-3-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-3\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">\ud83e\udde0 Handle difficult people<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-3\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-3-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u2022 What makes someone &#8216;difficult&#8217;<br>\u2022 Why sometimes behaviour is difficult<br><br>\u2022 Simple rules to handle difficult people<br><br>\u2022 How to &#8216;rise above&#8217; negative behaviour<br>\u2022 How to respond well: 4 clear steps<br><br>\u2022 21 different types of difficult people<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-4&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"font-size:17px\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-4-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-4\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">\ud83d\ude20 Manage anger well<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-4\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-4-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">How to stay steady and in control:<br><br>\u2022 Handling anger: 7 simple ways <br><br>\u2022 Staying calm when emotions rise<br><br>\u2022 Responding instead of reacting<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-5&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"font-size:17px\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-5-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-5\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">\ud83d\udc40 Body language &amp; non-verbals<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-5\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-5-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u2714 What body language is, why it matters<br>\u2714 How to use personal space well<br><br>\u2714 How \u2018non-verbals\u2019 can resolve conflict<br>\u2714 When touch is helpful (&amp; when it\u2019s not)<br><br>\u2714 How to manage facial expressions<br>\u2714 How the smile \ud83d\ude42 has great power<br><br>\u2714 What are 3 &#8216;C rules&#8217; for reading others<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-6&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"font-size:17px\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-6-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-6\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">\ud83d\udde3\ufe0f Use calm &amp; powerful words<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-6\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-6-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Tools to help you:<br><br>\u2714 Use simple phrases to reduce conflict<br>\u2714 Speak clearly without causing upset<br><br>\u2714 Help others feel heard and understood<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-7&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"font-size:17px\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-7-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-7\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">\ud83e\udd1d Restore relationships<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-7\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-7-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">You will learn simple steps to:<br><br>\u2714 Take the first step<br><br>\u2714 Admit your part in a problem<br><br>\u2714 Listen for hurt and feelings<br><br>\u2714 See the other person\u2019s view<br><br>\u2714 Fix problems, not blame others<br><br>\u2714 Rebuild the relationship<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-8&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"font-size:17px\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-8-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-8\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">\ud83e\udde9 Understand personality styles<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-8\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-8-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u2714 How different personality styles work<br><br>\u2714 Why people behave differently<br><br>\u2714 How to work better with each style<br><br>\u2714 How differences can cause conflict<br>\u2714 How to use differences as a strength<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-9&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"font-size:17px\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-9-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-9\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">What you will take away<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-9\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-9-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">After the course, you should be able to:<br><br>\u2714 Stay calm in difficult situations<br>\u2714 Handle tricky people with confidence<br><br>\u2714 Use words that reduce conflict<br><br>\u2714 Understand people better<br>\u2714 Build stronger, healthier relationships<br><br><em>and <\/em>you\u2019ll have handouts <strong>\ud83d\udcda<\/strong> to refer to<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p style=\"font-size:17px\" class=\"wp-block-paragraph\"><strong>How the course is run<\/strong><br><br>\ud83d\udc65 In-person and interactive<br>\ud83d\ude0a Friendly, relaxed and informal<br><br>\ud83d\udcd8 Workbook and handouts to keep<br>\u2753 Plenty of time to ask questions<\/p>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-10&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"font-size:17px\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-10-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-10\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Duration<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-10\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-10-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Total duration: 6-10 hours (set by each Delivery Centre*).<br><br>*For each course, the Hosts decide on:<br><br>a) the duration of each session and<br>b) the number of sessions.<br><br>This depends on attendees\u2019 needs and the facilities at each Delivery Centre<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Participant feedback&nbsp;&nbsp;&nbsp;<\/strong><br>See <a href=\"https:\/\/positivelifecourses.org\/website_1d8d881c\/reviews\/\">course reviews<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Want to see more?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Full details: <a href=\"https:\/\/positivelifecourses.org\/website_1d8d881c\/wp-content\/uploads\/2026\/04\/HCDP-syllabus.pdf\">course syllabus<\/a><br>Course overview: <a href=\"https:\/\/positivelifecourses.org\/website_1d8d881c\/wp-content\/uploads\/2026\/04\/HCDP-pdf-one-sider.pdf\">PDF document<\/a><\/p>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-11&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"font-size:17px\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-11-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-11\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Part of the <em>PLC<\/em> series<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-11\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-11-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">The course is one of a <strong>series of courses<\/strong> <br>called <em><strong>Positive Life Courses<\/strong> <\/em>(&#8216;PLC&#8217;).<br><br>A <em><strong>Positive Life<\/strong><\/em> is one that is:<br>\u2728 uplifting<br>\u2728 encouraging<br><br>\u2728 hopeful<br>\u2728 confident<br><br>\u2728 supportive<br>\u2728 useful<br><br>\u2728 forward-looking<br>\u2728 worthwhile<br><br>To learn more: <a href=\"https:\/\/positivelifecourses.org\/website_1d8d881c\/about-plc\/\">About PLC<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-12&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"font-size:17px\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-12-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-12\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Sources: course material<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-12\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-12-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">We have used ideas from the following: <br><br>a) <strong>books<\/strong>: <em>Powerful Phrases for Dealing with Difficult People<\/em>, Ren\u00e9e Evenson; <em>How to Handle Difficult People<\/em>, Fred Pryor; The Bible; <em>The Marriage Book \u2013 How to build a lasting relationship<\/em>, Nicky &amp; Sila Lee; <em>Personality Plus<\/em>, Florence Littauer; <em>Positive Personality Profiles<\/em>, Robert A. Rohm; <em>Personality Patterns<\/em>, Lana Bateman<br><br>b) <strong>talks <\/strong>on conflict resolution by Rick Warren<br><br>c) <strong>websites<\/strong>: psychologytoday.com, pastorrick.com and discinsights.com<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/positivelifecourses.org\/website_1d8d881c\/\">Home<\/a> | <a href=\"https:\/\/positivelifecourses.org\/website_1d8d881c\/about-plc\/\">About PLC<\/a> | <a href=\"https:\/\/positivelifecourses.org\/website_1d8d881c\/our-courses\/\">Courses<\/a> | <a href=\"https:\/\/positivelifecourses.org\/website_1d8d881c\/reviews\/\">Reviews <\/a>| <a href=\"https:\/\/positivelifecourses.org\/website_1d8d881c\/delivery-centres\/\">Delivery Centres and Knowledge Sharers<\/a> | <a href=\"https:\/\/positivelifecourses.org\/website_1d8d881c\/become-a-delivery-centre\/\">Start a Delivery Centre<\/a> | <a href=\"https:\/\/positivelifecourses.org\/website_1d8d881c\/become-a-host\/\">Become a Host<\/a> | <a href=\"https:\/\/positivelifecourses.org\/website_1d8d881c\/join-us\/\">Join Us<\/a> | <a href=\"https:\/\/positivelifecourses.org\/website_1d8d881c\/information\/\">Information<\/a> | <a href=\"https:\/\/positivelifecourses.org\/website_1d8d881c\/community-partners\/\">Community Partners<\/a> | <a href=\"https:\/\/positivelifecourses.org\/website_1d8d881c\/terms-of-use\/\">Terms of Use<\/a> | <a href=\"https:\/\/positivelifecourses.org\/website_1d8d881c\/privacy-policy-2\/\">Privacy Policy<\/a> | <a href=\"https:\/\/positivelifecourses.org\/website_1d8d881c\/contact-us\/\">Contact<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>(Course reference: HCDP)&nbsp; Stay Calm. Resolve Conflict *** Simple tools to handle tricky people and tough moments \ud83d\udcac *** \ud83d\udcac Dealing with tricky people&#8230;. and tough conversations \ud83d\udee0\ufe0f Simple tools for calm,&#8230;. confident conflict handling \ud83c\udf0d At home, at work&#8230;. and beyond How the course will help \ud83d\udc40 Read body language\/hidden signals\ud83e\uddef Calm conflict before [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-226","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Handling Conflict and Difficult People - Positive Life Courses<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/handling-conflict-and-difficult-people\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Handling Conflict and Difficult People - Positive Life Courses\" \/>\n<meta property=\"og:description\" content=\"(Course reference: HCDP)&nbsp; Stay Calm. Resolve Conflict *** Simple tools to handle tricky people and tough moments \ud83d\udcac *** \ud83d\udcac Dealing with tricky people&#8230;. and tough conversations \ud83d\udee0\ufe0f Simple tools for calm,&#8230;. confident conflict handling \ud83c\udf0d At home, at work&#8230;. and beyond How the course will help \ud83d\udc40 Read body language\/hidden signals\ud83e\uddef Calm conflict before [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/handling-conflict-and-difficult-people\/\" \/>\n<meta property=\"og:site_name\" content=\"Positive Life Courses\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-23T09:38:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/wp-content\/uploads\/2026\/03\/download-4.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/xya.ysa.mybluehost.me\\\/website_1d8d881c\\\/handling-conflict-and-difficult-people\\\/\",\"url\":\"https:\\\/\\\/xya.ysa.mybluehost.me\\\/website_1d8d881c\\\/handling-conflict-and-difficult-people\\\/\",\"name\":\"Handling Conflict and Difficult People - Positive Life Courses\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/xya.ysa.mybluehost.me\\\/website_1d8d881c\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/xya.ysa.mybluehost.me\\\/website_1d8d881c\\\/handling-conflict-and-difficult-people\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/xya.ysa.mybluehost.me\\\/website_1d8d881c\\\/handling-conflict-and-difficult-people\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/positivelifecourses.org\\\/website_1d8d881c\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/download-4.webp\",\"datePublished\":\"2026-04-13T09:31:56+00:00\",\"dateModified\":\"2026-10-23T09:38:30+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/xya.ysa.mybluehost.me\\\/website_1d8d881c\\\/handling-conflict-and-difficult-people\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/xya.ysa.mybluehost.me\\\/website_1d8d881c\\\/handling-conflict-and-difficult-people\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/xya.ysa.mybluehost.me\\\/website_1d8d881c\\\/handling-conflict-and-difficult-people\\\/#primaryimage\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/positivelifecourses.org\\\/website_1d8d881c\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/download-4.webp?fit=165%2C118&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/positivelifecourses.org\\\/website_1d8d881c\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/download-4.webp?fit=165%2C118&ssl=1\",\"width\":165,\"height\":118},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/xya.ysa.mybluehost.me\\\/website_1d8d881c\\\/handling-conflict-and-difficult-people\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/xya.ysa.mybluehost.me\\\/website_1d8d881c\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Handling Conflict and Difficult People\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/xya.ysa.mybluehost.me\\\/website_1d8d881c\\\/#website\",\"url\":\"https:\\\/\\\/xya.ysa.mybluehost.me\\\/website_1d8d881c\\\/\",\"name\":\"Positive Life Courses\",\"description\":\"Discover free in-person courses designed to enhance wellbeing, interpersonal skills, health, and work skills. Join us in creating a positive impact in your community!\",\"publisher\":{\"@id\":\"https:\\\/\\\/xya.ysa.mybluehost.me\\\/website_1d8d881c\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/xya.ysa.mybluehost.me\\\/website_1d8d881c\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/xya.ysa.mybluehost.me\\\/website_1d8d881c\\\/#organization\",\"name\":\"Positive Life Courses\",\"url\":\"https:\\\/\\\/xya.ysa.mybluehost.me\\\/website_1d8d881c\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/xya.ysa.mybluehost.me\\\/website_1d8d881c\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/positivelifecourses.org\\\/website_1d8d881c\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/PLC-Logo.png?fit=500%2C500&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/positivelifecourses.org\\\/website_1d8d881c\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/PLC-Logo.png?fit=500%2C500&ssl=1\",\"width\":500,\"height\":500,\"caption\":\"Positive Life Courses\"},\"image\":{\"@id\":\"https:\\\/\\\/xya.ysa.mybluehost.me\\\/website_1d8d881c\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Handling Conflict and Difficult People - Positive Life Courses","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/handling-conflict-and-difficult-people\/","og_locale":"en_GB","og_type":"article","og_title":"Handling Conflict and Difficult People - Positive Life Courses","og_description":"(Course reference: HCDP)&nbsp; Stay Calm. Resolve Conflict *** Simple tools to handle tricky people and tough moments \ud83d\udcac *** \ud83d\udcac Dealing with tricky people&#8230;. and tough conversations \ud83d\udee0\ufe0f Simple tools for calm,&#8230;. confident conflict handling \ud83c\udf0d At home, at work&#8230;. and beyond How the course will help \ud83d\udc40 Read body language\/hidden signals\ud83e\uddef Calm conflict before [&hellip;]","og_url":"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/handling-conflict-and-difficult-people\/","og_site_name":"Positive Life Courses","article_modified_time":"2026-10-23T09:38:30+00:00","og_image":[{"url":"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/wp-content\/uploads\/2026\/03\/download-4.webp","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/handling-conflict-and-difficult-people\/","url":"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/handling-conflict-and-difficult-people\/","name":"Handling Conflict and Difficult People - Positive Life Courses","isPartOf":{"@id":"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/#website"},"primaryImageOfPage":{"@id":"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/handling-conflict-and-difficult-people\/#primaryimage"},"image":{"@id":"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/handling-conflict-and-difficult-people\/#primaryimage"},"thumbnailUrl":"https:\/\/positivelifecourses.org\/website_1d8d881c\/wp-content\/uploads\/2026\/03\/download-4.webp","datePublished":"2026-04-13T09:31:56+00:00","dateModified":"2026-10-23T09:38:30+00:00","breadcrumb":{"@id":"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/handling-conflict-and-difficult-people\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/handling-conflict-and-difficult-people\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/handling-conflict-and-difficult-people\/#primaryimage","url":"https:\/\/i0.wp.com\/positivelifecourses.org\/website_1d8d881c\/wp-content\/uploads\/2026\/03\/download-4.webp?fit=165%2C118&ssl=1","contentUrl":"https:\/\/i0.wp.com\/positivelifecourses.org\/website_1d8d881c\/wp-content\/uploads\/2026\/03\/download-4.webp?fit=165%2C118&ssl=1","width":165,"height":118},{"@type":"BreadcrumbList","@id":"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/handling-conflict-and-difficult-people\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/"},{"@type":"ListItem","position":2,"name":"Handling Conflict and Difficult People"}]},{"@type":"WebSite","@id":"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/#website","url":"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/","name":"Positive Life Courses","description":"Discover free in-person courses designed to enhance wellbeing, interpersonal skills, health, and work skills. Join us in creating a positive impact in your community!","publisher":{"@id":"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/#organization","name":"Positive Life Courses","url":"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/#\/schema\/logo\/image\/","url":"https:\/\/i0.wp.com\/positivelifecourses.org\/website_1d8d881c\/wp-content\/uploads\/2026\/01\/PLC-Logo.png?fit=500%2C500&ssl=1","contentUrl":"https:\/\/i0.wp.com\/positivelifecourses.org\/website_1d8d881c\/wp-content\/uploads\/2026\/01\/PLC-Logo.png?fit=500%2C500&ssl=1","width":500,"height":500,"caption":"Positive Life Courses"},"image":{"@id":"https:\/\/xya.ysa.mybluehost.me\/website_1d8d881c\/#\/schema\/logo\/image\/"}}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/positivelifecourses.org\/website_1d8d881c\/wp-json\/wp\/v2\/pages\/226","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/positivelifecourses.org\/website_1d8d881c\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/positivelifecourses.org\/website_1d8d881c\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/positivelifecourses.org\/website_1d8d881c\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/positivelifecourses.org\/website_1d8d881c\/wp-json\/wp\/v2\/comments?post=226"}],"version-history":[{"count":20,"href":"https:\/\/positivelifecourses.org\/website_1d8d881c\/wp-json\/wp\/v2\/pages\/226\/revisions"}],"predecessor-version":[{"id":2447,"href":"https:\/\/positivelifecourses.org\/website_1d8d881c\/wp-json\/wp\/v2\/pages\/226\/revisions\/2447"}],"wp:attachment":[{"href":"https:\/\/positivelifecourses.org\/website_1d8d881c\/wp-json\/wp\/v2\/media?parent=226"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}